Returns, Refunds & Cancellations

Last updated: 17 July 2026

1. Nature of Our Services

MR R PAUL HARRIS LTD, trading as RPAULHARRIS, provides professional digital services including lead generation, affiliate marketing, media buying, campaign management, affiliate networking, and digital consultancy. Our services are professional and digital in nature — we do not supply physical goods. As such, traditional returns policies for physical products do not apply to our services.

Each project engagement is governed by an individual project agreement that sets out the specific scope, deliverables, timeline, payment terms, and any additional terms relevant to that particular project. This policy supplements those project-specific terms and provides general guidance on cancellation and refund matters.

2. Your Cancellation Rights Under the Consumer Contracts Regulations 2013

If you are a consumer (an individual acting outside of your trade, business, craft, or profession), you may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCR 2013"). Under these regulations, you generally have a 14-day cooling-off period during which you may cancel a contract for services without giving any reason.

The 14-day cancellation period begins on the day the contract is entered into (typically the date you accept our project proposal or sign our project agreement). If you request that we begin work within the 14-day cooling-off period, and we do so with your express consent, you acknowledge that:

• You may still cancel within the 14-day period, but you will be required to pay for the services already provided up to the point of cancellation, calculated proportionally based on the agreed total price.
• If the services are fully completed within the 14-day period, you will lose your right to cancel once the services have been fully performed.

To exercise your right to cancel during the cooling-off period, you must inform us of your decision by a clear statement. You may use the contact details provided at the bottom of this policy.

3. Project Cancellation Process

If you wish to cancel a project outside of the 14-day cooling-off period (or if you are a business client), the following process applies:

• Written notice: Cancellation requests must be made in writing via email to christian@rpaulharris.com. We will acknowledge receipt within two business days.
• Work assessment: Upon receiving your cancellation request, we will prepare a summary of all work completed to date, including deliverables produced, hours invested, and third-party costs incurred on your behalf.
• Final invoice: You will be invoiced for all work completed up to the date of cancellation, any non-recoverable third-party costs incurred on your behalf (such as domain registrations, hosting fees, or software licences), and any applicable cancellation fee as specified in your project agreement.
• Deliverable handover: Upon payment of all outstanding invoices, we will provide you with all completed deliverables and any work-in-progress materials produced up to the point of cancellation.

4. Cancellation Fees

Cancellation fees, if any, are specified in the individual project agreement. As a general guide:

• Before work commences: No cancellation fee applies if the project is cancelled before any work has begun, provided the cancellation occurs after the 14-day cooling-off period has expired for consumer clients.
• During the project: Payment is due for all work completed to date, plus any non-recoverable third-party costs. An additional administration fee of up to 10% of the completed work value may apply, as specified in the project agreement.
• Maintenance and retainer agreements: These may be cancelled with 30 days' written notice, unless otherwise specified in the agreement. Any prepaid fees for unused services within the notice period will be refunded on a pro-rata basis.

5. Refund Eligibility

Refunds are assessed on a case-by-case basis, taking into account the work completed, the terms of the project agreement, and the circumstances of the cancellation. As a general guide:

• Deposits: Project deposits are generally non-refundable, as they are used to reserve team capacity and begin initial planning work. However, if we are unable to fulfil our obligations under the project agreement, the full deposit will be refunded.
• Milestone payments: Payments for completed and approved milestones are not refundable, as the work has been delivered and accepted. Payments for milestones not yet started will be refunded in full.
• Consumer cancellations: If you cancel within the 14-day cooling-off period under CCR 2013 and no work has commenced, you are entitled to a full refund of any payments made.

6. Refund Timeline

Where a refund is due, we will process it within 14 business days of the refund being agreed. Refunds will be made to the original payment method used. If refund by the original method is not possible, we will arrange an alternative method in agreement with you. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.

7. Our Right to Cancel

MR R PAUL HARRIS LTD reserves the right to cancel a project engagement in the following circumstances:

• Non-payment of invoices beyond the agreed payment terms and after reasonable notice has been given.
• Failure by the client to provide necessary materials, content, feedback, or access required for the project within a reasonable timeframe despite repeated requests.
• Significant changes to the project scope that are not agreed in writing by both parties.
• Any behaviour that constitutes harassment, discrimination, or abuse towards our team members.

In the event that we cancel a project, we will provide you with all completed deliverables and work-in-progress materials, and any overpayments will be refunded.

8. Dispute Resolution

If you are dissatisfied with any aspect of your project or believe a refund is due, we encourage you to contact us directly in the first instance. We are committed to resolving disputes fairly and promptly. If we are unable to reach an agreement through direct communication, you may refer the matter to mediation or, for consumer disputes, an approved Alternative Dispute Resolution (ADR) provider.

For further information on your consumer rights, you may contact Citizens Advice at citizensadvice.org.uk or the Competition and Markets Authority at gov.uk/cma.

9. Contact

For any questions regarding this policy, to request a cancellation, or to discuss a refund, please contact us: